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Roberta Tassi

Didactics

Service Design For Systemic Change

IX edition
  • English
April 2023
  • Business Design

Bio

Service design expert, Roberta Tassi is known world-wide as the author of Service Design Tools (2009-2019). She is the founder and design director of oblo, a hyper-specialised service design studio based in Milan, and former Head of Service Design at the Digital Transformation Team of the Italian Government. Before founding oblo, she worked as Principal Designer at frog, having the opportunity to lead research and service design programs across different industries and geographies. She is also the author of the book #ServiceDesigner, published by FrancoAngeli: a journey into the challenges and skills of service design practitioners (available in Italian only).

 

 

Esperta di service design, Roberta Tassi è conosciuta in tutto il mondo come autrice di Service Design Tools (2009-2019). È fondatrice e design director di Oblo, uno studio di service design iperspecializzato con sede a Milano, ed ex responsabile del Service Design presso il Team per la Trasformazione Digitale del Governo italiano. Prima di fondare oblo, ha lavorato come Principal Designer presso frog, avendo l’opportunità di guidare programmi di ricerca e service design in diversi settori e aree geografiche. È anche autrice del libro #ServiceDesigner, pubblicato da Franco Angeli: un viaggio nelle sfide e nelle competenze dei professionisti del service design (disponibile solo in italiano).

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