Service Design
The first Specializing Master in Service Design at the Politecnico di Milano
VII Edition
October, 2019

Attendance is compulsory for three days a week during the course. A maximum absence of 25% is allowed.

The Specializing Master is completely taught in English.

Didactic course

The Specializing Master programme grants 60 CFU (Formative University Credits) equivalent to 60 ECTS.

The capability to manage complexity and act upon different design levels, and the capacity for creativity and vision are the main features of a service design professional. 
These skills will be acquired through a highly experimental approach based on learning modules divided into lectures and design activities - called Service Design PillsService MasterclassesService Design Workshops - each one led by a different faculty member and focusing on a different topic.

Didactic modules

Lectures: Theoretical lessons aimed at introducing the discipline, and methodological lessons devoted to the acquisition of processes, tools, and approaches.
Service Design Pills: Targeted seminars that delve deeper into approaches and tools through the experimentation on a topic.
Service Design Masterclasses: One day lectures provided by an expert or a Service Design guru to investigate cutting-edge topics emerging in the world of Service Design.
Service Design Workshops: Design labs, in collaboration with companies, dealing with a real briefing that is focused on user research, and the development of service ideas and prototyping.
Internships: 475 hours of training experience in a partner company of the Specializing Master or other companies suggested by participants.


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Service Design


Tuition and Fees
The total cost is € 15.500 per student.
For Politecnico di Milano students, € 14.000.
Finacial aid available.
  • design, manage, and organize the conception and implementation of a service
  • develop innovation and entrepreneurship
Teaching Plan
Start date: October, 2019
Classes: from October 2019 to April 2020
Internship: from April to September 2020
End date: October 2020
Lessons will be held at, via Durando 38/A.

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