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Belina Raffy


As a service designer, how can you engage people effectively in creative parts of the design process? How can you make your approach highly productive, enjoyable, and able to allow for fresh insights? In this highly interactive, two-day course, we will explore key facilitation approaches, tools, activities, and techniques coming from applied improvisation, which are now globally used to support Service Design processes from the research phase through to the co-design of service solutions.